Frequently Asked Questions

Test Results

Test results will not be given out over the phone unless previously arranged by your doctor. Please make a follow up appointment with your doctor to discuss all test results.

Reminder System

Because our practice is committed to preventative care, we will from time to time send you a reminder with regard to health services appropriate to your care.  If you wish to opt out of this service please let us know.

Interpreter Service

If you or a member of your family requires the services of an interpreter, please let us know when booking your appointment so that we can arrange this for you.

Medical Record confidentiality

This practice protects your personal health information to ensure that it is only accessible to authorized personnel for the intended purpose and complies with the Privacy Act 2000. If you require a copy of results or letters please ask your doctor.

Your comments on our medical services

Our aim is to provide a comprehensive family medical service with quality care in a friendly, relaxed atmosphere. We strive to improve and update our services to provide the best care we can for you. If you have any questions or complaints please let us know verbally or via our suggestion box located at the reception desk.

Alternatively you may wish to contact The National Privacy Commissioner, 1300 363 992 for all enquiries or www.privacy.gov.au/complaints

Smoking

Smoking is not permitted within the practice or entrance way. Thank you for your consideration.

Appointments

Consultation is by appointment and can be made during surgery hours; urgent cases will be seen on the day.  An appointment is for one person. If you require the Doctor to see more than one person please inform the receptionist at the time of booking. 

Despite our best intentions we sometimes run late, this is usually because someone has needed unexpected urgent attention. Thank you for your understanding and consideration.

Booking a long appointment.

If you want a review of complex health problems, an insurance medical, counseling for emotional difficulties, or a second opinion, please ask our receptionists to book you a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring relevant letters and test results with you. Please notify us if you are unable to attend an appointment well in advance, failure to do so could prevent someone in urgent need being seen.

Change of details

Please note: if you have changed your name, address, phone numbers or have been issued with a new Medicare card or Pension/HCC card, please advise reception of these changes.

Special Practice Information

Referrals

Doctors in this practice are competent in handling common health problems. When necessary, they will refer you to a specialist for further opinion. You can discuss this freely with your Doctor. Please be aware that with some investigations and specialist consultations we refer you to, you may incur out of pocket expenses.  We advise you to ask about fees when booking your appointment.

Telephone/Email Advice

Most problems are best dealt with in consultation. A doctor is available during normal consulting hours for emergency advice and all our staff are experienced in deciding the appropriate responses to your phone request. Doctors prefer not to be interrupted during consultations unless extremely urgent. (An email will be passed onto the doctor).  A message will be taken and the doctor will return your call when he/she is free to do so, usually between consultations or through the practice staff.